SymRx on Epic App Orchard

SymRx is integrated with Epic as an app in the App Orchard. SymRx is a complete Interactive Voice Response (IVR) software solution — robust, scalable and customizable to meet your specific pharmacy and patient care requirements. Customers and physicians are served with unparalleled speed and accuracy. Best of all, the burden of constant interruptions is removed from the pharmacy staff, leaving them free to work more efficiently and productively.

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SymRx features include:

Standard Patient Services

• Prescription refill requests by phone
• Refill status check
• Transfers patient and physician office calls to the pharmacy for personal assistance
• After-hours customer voice message recording or transfer to your existing voicemail solution
• Pharmacy hours and patient information messages

Physician Services

• Refill authorizations voice message option
• Transfers to the pharmacy staff for personal assistance

Optional Patient Services

• Multiple languages
• Text-to-Speech (TTS)
• Automatic Speech Recognition (ASR)
• Professional studio-recorded messages
• English
• Spanish
• Other languages available
• Outbound call notification (Refill ready, Refill compliance reminder and Refill return to stock pickup reminder)
• Language preference
• Duplicate and status check logic
• Outbound email notification
• Outbound SMS text notification

Administration Services

• Web-based administration with remote access
• Set system parameters
• Set hours of operation
• Set holiday schedule
• Configurable pick up times
• Remote prompt recording capability
• Special announcement message recording and configuration
• Call reports and statistics

IVR Configurations (99.9999 Uptime)

• Turnkey Premise Based
• Virtual Server(s) Premise Based
• Board and Software Premise Based
• Hosted Cloud Services

Integrates with most major telephone systems via the following technologies

• Digital PRI or T1
• Analog
• SIP/VoIP