The Leading IVR Solution
for Pharmacies

SymRx offers a complete IVR software solution which can be scaled and customized to your particular pharmacy and patient needs. With both customers and physicians in mind, our technologies serve with speed and efficiency. Best of all, constant interruptions of pharmacy staff are eliminated which increases productivity.

SymRx has been installed in numerous hospitals, retail and independent pharmacies throughout the country. Whether you are a large or small pharmacy chain, independent or specialty, SymRx has systems tailor made for you. A Symago project manager ensures you get what you need and what you expect as well as all the benefits of SymRx solutions.

SymRx benefits to you

The solutions provided by SymRx assist your pharmacy in reaching goals and driving initiatives. Plus, patient health outcomes improve as you reinforce positive patient behaviors. And, overall healthcare costs decrease.

Improved Patient Adherence

When patients consistently fill their prescriptions, it means health for them and business for you. Chronic conditions such as diabetes and hypertension prove better managed with adherence. Your pharmacy partnering with SymRx plays a vital role.

Increased Prescription Growth

Adherence leads to refills on existing prescriptions which boosts revenue. Plus, loyal customers are created by the patient care services you develop with the help of SymRx.

Freed Time for Patient Care Services

The decreased interruptions of pharmacy staff which accompany SymRx solutions free employees for greater patient care. Medication reviews, patient counseling reviews and more get increased attention when automated solutions are introduced in other areas.

Optimized Patient Satisfaction

Automated services and increased time for patient care win big with pharmacy patients. SymRx solutions show customers that you value their time and health. And, optimized patient satisfaction also means optimized and innovative revenue opportunities.

SymRx meets your needs

Offering both standard and optional features, SymRx solutions go beyond one-size-fits-all. A project manager helps you create a system for your size and way of doing business. Whatever your needs, we offer a solution.

Standard Patient Services

SymRx allows patients to take care of simple tasks quickly and efficiently and gets them to a live voice when the matter requires personal assistance. The best of both worlds.

Prescription Features

With SymRx, patients can easily check their prescription status and refill prescriptions by phone. Plus, patients access your pharmacy 24/7 to cater to full schedules. Sure conveniences in a busy world.

Patient Call Features

Call options include pharmacy hours and information messages as well as after-hours customer message recording and the ability to transfer to your existing voicemail system. Plus, SymRx keeps the human component in mind by connecting patients with the pharmacists for direct assistance when requested.

Optional Patient Services

If you are looking for more customization, SymRx offers it. With optional services, this IVR system caters to your pharmacy’s unique needs.

Multiple Languages

SymRx recognizes multiple languages which support international use. Other features such as Text-to-Speech (TTS) and Automatic Speech Recognition (ASR) offer hands-free use to patients.

Outbound Features

Refill Compliance Reminders, Refill Ready, Return to Stock Refill reminders and outbound email notifications as well as outbound text (SMS) to help customers stay on top of their health and increase your business. Time investment is decreased with this automation.

And, There is More

Additional SymRx features include the Legacy Refill Queue which is used to transition between an old Pharmacy Management System (PMS) to the new PMS during the initial rollout of an IVR implementation.

Professional studio-recorded messages. Making you look and work professionally and productively comes with all IVR system solution features.

Physician Services

The speed of interactions with busy physicians is also enhanced with IVR technology. And, time waiting on hold by pharmacy staff is eliminated.

Refill Authorizations

Automated sending of doctor fax refill authorization notifications simplifies refill requests and keeps your business moving.

Administration Services

Many behind-the-scenes features of SymRx bring added convenience to your operations. And, with web-based administration, you make changes and control the action with remote access.

These features include:

  • Set system parameters, hours of operation and holiday schedule.
  • Adjustable pick up times.
  • Remote prompt recording.
  • Special announcement message management.
  • Call reports and data.

With the help of modern technology, SymRx makes your job convenient and more productive. Plus, patient lives get easier and healthier. The ability to integrate with most major pharmacy management systems makes this version of IVR accessible to your business.

  • EPIC Willow Ambulatory, McKesson EnterpriseRx, Rx30 and Cerner Etrebey integrate with our solutions.
  • Digital PRI or T1, Analog and SIP/VoIP technologies link SymRx to your telephone system.

Choosing SymRx

Proven IVR systems such as SymRx offer the convenience of technology with a focus on the patient and the result of increased revenue streams. To get started laying out the perfect, customized solution to meet your needs, care for your customers and advance your business goals, contact Symago today.

Our goal is to help you operate your business with efficiency and productivity and meet challenges effectively. And, of course, SymRx cutting-edge solutions ensure all systems maintain a focus on excellent patient care as well.

Contact us to request the SymRx spec sheet

"I have worked with Symago for over 6 years. As a pharmacist working in a complex IT environment it is very nice to work with a vendor that makes it all easy." — Dave Fye, IT pharmacist, The Christ Hospital