The Preferred IVR Solution for Merchants

Reducing paperwork, labor and processing times are just a few of the reasons both merchants and their customers love payments by phone. SymPay provides them with the optimal software solution — designed specifically for this type of transaction, with many customizable options for each individual business. Secure, robust and scalable, SymPay is implemented through a five-step process to ensure the highest quality service and support.

SymPay features include:

Benefits for Customers
  • Conveniently pay bills 24/7/365 by phone, email or Internet
  • Save money on postage
  • Review account balances
  • Receive immediate acknowledgement of payment
  • Multiple languages
  • Automatic speech recognition and text-to-speech
Benefits for Businesses
  • Save time with 24/7 payment processing
  • Cut payroll expenses with customer-managed transactions
  • Reduce errors by replacing manual with automated tasks
  • Increase security through certified PCI compliant systems
Benefits for Administrators
  • Web-based administration with remote access
  • Integrates with most major telephone systems
  • Intelligent call routing
  • Call transfer options when a live agent is needed
  • Remote prompt recording capability
  • Professionally scripted and recorded messages
  • Call reports and statistics