The Ultimate IVR Results Delivery Solution for Lottery Operators

Lottery players want to know whether they won right now! The SymLotto Interactive Voice Response application gives them their answers over the telephone 24/7 — efficiently, reliably, affordably, and through loads of customizable options for you to choose from. With over 10 years of delivering robust, highly secure technology, Symago is the trusted choice for lottery gaming organizations throughout the U.S.

SymLotto features include:

Benefits for Lottery Gamers
  • Hear current as well as historical results
  • Hear the winning numbers immediately after a draw, without going through the main menu
  • Hear the next drawing date, estimated cash prize, next estimated jackpot, number of winners and more
  • Transfer to the lottery player hotline for live assistance
Benefits for Lottery Operators
  • Uses our toll-free number or client-provided number
  • Can be configured to retrieve the winning numbers from the Lottery Department
  • Results can be updated to SymLotto manually or via custom interface to the lottery management system
  • Configurable for Powerball, Mega Millions, Pick 3, Pick 4, Cash 5, Monopoly, raffle games and many more
  • Notifies you when results posts are delayed to allow for manual submission
  • Reporting website, configurable to email people/groups reports on a regular basis
  • Ability to record special announcements ‘on-the-fly’ via a hidden option on the IVR
  • Ability to answer spikes in phone traffic during drawing times without the necessity to purchase extra phone lines.
  • Per minute usage is one of the lowest in the industry
Benefits for Administrators
  • Hosted on Symago's own state-of-the-art SymHost platform
  • Web-based administration with remote access
  • Integrates with most major telephone systems
  • Scalable to handle thousands of calls per minute
  • Intelligent call routing
  • Proactively increased capacity based on projected call volume
  • Professionally scripted and recorded messages
  • 24/7 server monitoring