SymRx

The Leading IVR Solution
for Pharmacies

SymRx is a complete software solution — robust, scalable and customizable to meet your specific pharmacy and patient care requirements. Customers and physicians are served with unparalleled speed and accuracy. Best of all, the burden of constant interruptions is removed from the pharmacy staff, leaving them free to work more efficiently and productively.


SymRx features include:

Standard Patient Services
  • Prescription refill requests by phone
  • Refill status check
  • Transfers patient and physician office calls to the pharmacy for personal assistance
  • After-hours customer voice message recording or transfer to your existing voicemail solution
  • Pharmacy hours and patient information messages
Optional Patient Services
  • Multiple languages
  • Outbound dialing (Refill compliance reminder, Refill ready and Refills pickup reminder)
  • Outbound email notification
  • Outbound doctor fax refill authorization notifications
  • Legacy refill queue
  • Text-to-Speech (TTS)
  • Automatic Speech Recognition (ASR)
  • Professional studio-recorded messages
Physician Services
  • Refill authorizations
  • Transfers to the pharmacy staff for personal assistance
  • Optional dedicated doctor line
Administration Services
  • Web-based administration with remote access
  • Set system parameters
  • Set hours of operation
  • Set holiday schedule
  • Configurable pick up times
  • Remote prompt recording capability
  • Special announcement message recording and configuration
  • Call reports and statistics
Integrates with most major Pharmacy Management Systems
  • EPIC Willow Ambulatory
  • Rx30
  • Cerner Etreby
  • RxExpress
Integrates with most major telephone systems via the following technologies
  • Digital PRI or T1
  • Analog
  • SIP/VoIP
"I have worked with Symago for over 6 years. As a pharmacist working in a complex IT environment it is very nice to work with a vendor that makes it all easy." — Dave Fye, IT pharmacist, The Christ Hospital