SymHost

The Best Choice for IVR,
Self-Service and Contact Center Applications

Thanks to our deep knowledge and experience in Internet and telephony based technologies, Symago is in an enviable position to get your application up and running quickly and cost-effectively on our unified customer experience platform. Whether you're expecting a hundred or a million calls a day, SymHost's high availability and state-of-the-art security gives you peace of mind as well as the capability to take care of your customers.

SymHost features include:

BENEFITS FOR BUSINESSES
  • Symago-owned and managed platforms
  • Completely redundant, geographically dispersed hosting facilities
  • Tested by billions of calls since 2003
  • Multiple languages supported for global business needs
  • Personalization to improve the caller experience and reduce customer effort
  • High availability with 24x7 monitoring to ensure business continuity
  • Scalable infrastructure
  • Actively secures and protects application and data from digital, physical and social intrusion vectors
  • Backup for every infrastructure component
  • PCI-DSS compliant
  • All work done in-house and within the United States by U.S. citizens
DATA CENTER
  • Geographically diverse fiber entries from multiple carriers
  • Redundant internal routing and switching equipment
  • Independent power feeds to each customer cabinet from redundant independent N+1 UPS systems
  • Multiple backup diesel generators with 48 hours of fuel on-site and emergency refueling contracts
  • Fire suppression: zoned systems for complete coverage
  • N+1 Liebert cooling/humidity control with automated failover
SECURITY
  • Multi-layer security systems including cardkey entry, hand geometry readers, pin-code, man trap and indoor/outdoor video surveillance
  • Access restricted to authorized client personnel and authorized Xecunet employees
  • Security monitoring 24x7x365
  • Silent alarm & fire detection
  • Locking cabinets