The Preferred IVR Solution for Merchants

Reducing paperwork, labor and processing times are just a few of the reasons both merchants and their customers love payments by phone. SymPay provides them with the optimal software solution — designed specifically for this type of transaction, with many customizable options for each individual business. Secure, robust and scalable, SymPay is implemented through a five-step process to ensure the highest quality service and support.

SymPay features include:

Benefits for Customers

• Conveniently pay bills 24/7/365 by phone, email or Internet
• Save money on postage
• Review account balances
• Receive immediate acknowledgement of payment
• Multiple languages
• Automatic speech recognition and text-to-speech

Benefits for Businesses

• Save time with 24/7 payment processing
• Cut payroll expenses with customer-managed transactions
• Reduce errors by replacing manual with automated tasks
• Increase security through certified PCI compliant systems

Benefits for Administrators

• Web-based administration with remote access
• Integrates with most major telephone systems
• Intelligent call routing
• Call transfer options when a live agent is needed
• Remote prompt recording capability
• Professionally scripted and recorded messages
• Call reports and statistics