Our agency’s association with Symago began in 2004 (i.e., when they took over as the contractor/service provider for our IVR-based Game Harvest Reporting System). In the beginning, they had to manage the incoming call volume resulting from our white-tailed deer and eastern wild turkey hunting seasons; a pretty tall order in its own regard! However, over the intervening 10 years, we’ve asked them to incorporate the tracking of our annual elk, bobcat, river otter, black bear, and sandhill crane harvests as well as accommodate requests from us (often on very short notice) to amend their IVR system programming to include newly-acquired parcels of public hunting land, revise various voice prompts, etc. Over this same time period, our state’s average deer kill has increased by 24% and the highest recorded harvests have occurred in the last three Seasons. Through all of this, Symago staff have met every deadline, delivered affordable service, and always professionally and quickly resolved the few technical problems that have arisen. For all of these reasons, we look forward to a continuing and long partnership with Symago, LLC!

David Yancy – Wildlife Biologist, Kentucky Dept. of Fish & Wildlife Resources