The Preferred IVR Solution for Merchants
Reducing paperwork, labor and processing times are just a few of the reasons both merchants and their customers love payments by phone. SymPay provides them with the optimal software solution — designed specifically for this type of transaction, with many customizable options for each individual business. Secure, robust and scalable, SymPay is implemented through a five-step process to ensure the highest quality service and support.
Callers may choose touch tone or voice commands, and pay with a credit card or by check using their banking account number. You can even add appropriate fees for their use of this service. Customizable features and a secured, reliable platform have made Symago payment services a popular choice with retailers, service businesses, utility and telecommunications companies.
Benefits for Customers
- Conveniently pay bills 24/7/365 by phone, email or Internet
- Save money on postage
- Review account balances
- Receive immediate acknowledgement of payment
- Multiple languages
- Automatic speech recognition and text-to-speech
Benefits for Businesses
- Save time with 24/7 payment processing
- Cut payroll expenses with customer-managed transactions
- Reduce errors by replacing manual with automated tasks
- Increase security through certified PCI compliant systems
Benefits for Administrators
- Web-based administration with remote access
- Integrates with most major telephone systems
- Intelligent call routing
- Call transfer options when a live agent is needed
- Remote prompt recording capability
- Professionally scripted and recorded messages
- Call reports and statistics
Today’s customers demand 24/7 convenience and instant results in this as in every other area of your business. Symago’s precisely targeted Interactive Voice Response (IVR) phone payment system gives them what they want while reducing your support expenses. Our SymPay solution saves money, time and work for you and your customers.