IVR Solution
When deciding on your IVR solution, it is important to have an option for your customer to connect to a representative. No one likes a system that drags your customer in circles without providing a way out. When you include an option to connect to a pharmacist, you maintain the image of customer care and personal interaction on which small pharmacies thrive.
Think of the many calls your pharmacy receives each day. How many of these calls are customers asking about your pharmacy’s hours and location? How many want to place or refill a prescription? How many simply want to check the status of a prescription? How many truly need to speak to a pharmacist?
Now think about how much time your pharmacists spend answering the calls with simple, routine questions. This is time they could be spending with customers in the store, working on prescriptions, and many other more pressing tasks. As an employer, you understand that although your customers’ satisfaction is your top priority, time is money and should be prioritized and maximized.