Our inbound applications are designed to work with various interfaces for looking up information and providing real-time information and specific messaging. Additional functions, such as special announcements, call transfers, voice mail options, and hours and locations can be configured in our inbound applications. Our clients are able to access reports, change hours of operation, and activate special messages using a web-based system administration portal.
Our SymRx pharmacy platform is configured to look up patients’ refill requests, place those requests into work queues, and provide patients with specific messaging and response types regarding their refill status.