06.2002
Accenture awards contract to maintain the IRS Automated Collection System (ACS) project.
The IRS Automated Collection System (ACS) controls Integrated Data Retrieval System (IDRS) balance due and non-filer cases requiring telephone contact for resolution. These system uses Automated Call Distributors (ACD's) to handle automated scheduling and follow-ups of incoming and outgoing calls as well as generate levies and correspondence. It was developed in the early 1980's to allow the IRS to contact taxpayers by telephone and collect delinquent taxes. |
