Additional Technologies

An IVR system can be empowered or upgraded when used in conjunction with one or more additional features. There is a multitude of additional technologies being developed and used to enhance the operations of a customer's system, including the following commonly used technologies:

• ASR – Automatic Speech Recognition
• CTI – Computer Telephony Integration
• Fax on Demand
• Intelligent Call Routing
• Outbound Dialing
• TTS – Text-To-Speech
• TTY / TDD
• Voice-enabled website
• Voice mail / recording message utility