Before and after the installation process, there are several measures taken to test the quality and performance of the IVR systems prior to production. Integration Testing occurs before installation and requires that all components are working in accordance with necessary specifications. Quality Assurance Testing also occurs before installation and involves our QA personnel to independently test the system and software to ensure that all specified requirements are met. UAT Testing or User Acceptance Testing takes place after installation and requires our client's personnel to evaluate the installed system to make sure that all hardware and software are functioning as required. |
