February 2005 Symago was awarded a contract by Accenture to develop a turnkey IVR for The United States Mint. The goal of the US Mint is to cut cost and improve sales and to increase self service from zero to 20%. To accomplish this, the following IVR applications were proposed to allow customers of the US Mint to:
This is a 48-port IVR which will also be speech enabled in the near future. The IVR will be co-located at PFSweb's facility in Plano, TX.
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On-Site Maintenance Services to be provided for HealthPartners, Inc. Symago will be providing on-site maintenance and support to the existing IVR system of HealthPartners, Inc. The IVR Division will provide services for HealthPartner's IVR system which handles prescription order and refill services as well as general pharmacy information. |
