June 2005 In addition to providing maintenance support, Symago will begin upgrading Harvard's IVR system and rewriting their application to run on Envox 6.0. The IVR system will interface with Harvard's SXC pharmacy management system and will provide patients the ability to order prescription refills, check on the status of their prescription refills, find out hours and location information, and transfer out for live assistance. |
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On-Site Maintenance Services to be provided for HealthPartners, Inc. Symago will be providing on-site maintenance and support to the existing IVR system of HealthPartners, Inc. The IVR Division will provide services for HealthPartner's IVR system which handles prescription order and refill services as well as general pharmacy information. |
